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Stillmove

Support

Talk to a person.

There is no ticket queue and no chatbot in front of us. Write, or call during opening hours, and someone will answer.

Email

support@rhyldealretail.com

The best route for anything to do with an account, a charge or a clip that came back wrong. Answered within one business day, and usually the same day.

Phone

+44 7890 976995

Monday to Friday, 09:00–17:00 GMT. Leave a message outside those hours and we will call back on the next working day.

Post

RHYL DEAL LIMITED
1-4 East Parade, Rhyl, LL18 3AG

Written correspondence is welcome, though email will always be quicker.

Do it yourself, faster

Most account questions have an answer inside the tool that does not need us at all.

  • Cancel a subscription

    Billing → Cancel subscription. Two clicks. You keep access until the end of the period you have paid for and we email a confirmation within one business day.

    Open Billing

  • See what you have been charged

    Billing lists every payment with its date, amount and what it was for, and every credit issued and used.

    Open Billing

  • Change or remove a payment card

    Billing → Payment method. Card details are handled entirely by our payment provider on their own secure pages.

    Open Billing

  • Delete your photographs, or your whole account

    Any uploaded photo can be deleted from the studio at any time. Deleting your account removes every file, frame and clip we hold for you.

    Open the studio

If something goes wrong

Contact us first at support@rhyldealretail.com. Tell us what happened and we will try to put it right. If we cannot resolve it between us, free consumer advice is available in your country of residence.

Wherever you live, the mandatory consumer-protection rules of your country of residence continue to apply to you, and nothing in our terms takes them away.

If your concern is about how we handle your personal data, write to the same address. You also have the right to complain to the Information Commissioner's Office, or to the data-protection authority where you live.

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